How do I return an item?

ECM Home Warranty Contract Cancellation Policy:

ECM may at its option, cancel a contract at any time. A contract will be cancelled if not paid for when payment is due. This contract does not have a grace period. In the event the contract is cancelled by ECM, customer will be refunded 100% of unearned pro-rata premium. IN the event contract is cancelled by contract holder (required in writing) return of premium shall be based upon 90% of unearned pro-rata premium, less any claims for service rendered, parts, labor or service calls. Service calls will be billed at $70 per call, plus $30 for each additional ½ hour. Past due invoices will be deducted from contract cancellation refunds. Continual nuisance calls are cause for cancellation. Future renewal of a contract is at ECM’s discretion only. Contract coverage will be voided if an outside contractor, other than ECM performs work on covered equipment.

 

A/C Sale & Installation Cancellation Policy:

You may cancel the purchase and/or installation of an air conditioning (A/C) system without any penalty or obligation, within three business days from the above date. If you cancel, any payments made by you under the contract or sale and any negotiable instrument executed by you will be returned within ten business days following receipt by East Coast Mechanical, Inc. of your cancellation notice, and any security interest arising out of the transaction will be cancelled.

If you cancel, you must make available to East Coast Mechanical, Inc. at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale.

If you fail to make the goods available to East Coast Mechanical, Inc., or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance to all obligations under this contract.

To cancel this transaction, you must notify East Coast Mechanical, Inc. and mail or deliver a signed and dated copy of this cancellation notice or any other written notice to (ECM) East Coast Mechanical, Inc. at 1500 N. High Ridge Rd., Boynton Beach, FL 33426.

If installation is not canceled 24 hours prior to install date, ECM reserves the right to charge a 10% restocking fee as well as all applicable permit charges.

 
 
Contact Info:
1500 N. High Ridge Road
Boynton Beach, FL  33426

CONTRACT/SERVICE

Broward
(954) 772-0972

Boca/Delray
(561) 265-1770

West Palm Beach
(561) 586-3739

Stuart
(772) 546-9482

Ft. Pierce
(772) 489-9625

Vero Beach
(772) 234-6071


EMAIL

contract@ecmservice.com